Annual server maintenance packages offer better value, safeguarding your enterprise servers, websites, and business systems. We provide anti-attack solutions, including trojan removal, CC attack mitigation, DDoS protection, XSS cross-site scripting prevention, SQL injection defense, hotlink protection, DNS hijacking prevention, and on-site support in Chengdu.

 

Application Server Security Managed Services

During the service period, we provide all technical support services for contracted servers, including security protection, website environment configuration, website deployment, data backup (local/remote), system optimization, weekly security checks, emergency response, one-stop expansion, and more services. We have accumulated rich experience and possess several security experts to provide you with professional and efficient technical services!

 

Service Content:

We provide all technical support services for contracted servers, including security protection, website environment configuration, website deployment, data backup (local/remote), system optimization, weekly security checks, emergency response, and more. Each user is assigned three technical staff members.

Note: This service is limited to one ECS instance with a monthly PV below 100,000. If you have multiple instances, please purchase separately. We do not provide program code modification services.

 

I. Security Protection

Provide comprehensive security protection settings to achieve a high level of server security. Mainly includes:

1. System patch updates

2. System security hardening

3. Software security protection

4. Web trojan detection and cleaning

5. Website security policies

 

II. Website Environment Configuration

Configure essential web software such as Java, IIS, ASP, PHP, ASP.net, FTP, SQL Server, MySQL, PhpMyAdmin, hosting management systems, automatic website backups, PHP pseudo-static Rewrite rules, etc.; as well as install user-specified software.

 

III. Application Service Deployment

Deploy websites according to user requirements and set strict security policies to prevent intrusion via trojans, black links, or tampering.

 

IV. Data Backup

1. Local Backup: Automatically back up websites, MySQL, and SQL Server locally.

2. Cloud Backup: Transfer local backup data to cloud storage.

3. Other Backups: Provide advanced backup solutions based on actual customer needs.

 

V. System Optimization

Leveraging our company’s rich experience and strong technical capabilities, we perform comprehensive system optimization; some server performances can be improved by several times.

 

VI. Weekly Security Checks

Every Tuesday, we arrange dedicated technical staff to check the security, performance, and hardware status of the server, and inform users via SMS, email, etc.

Additionally, we provide 7*24 performance monitoring for each server. You can view CPU, memory, IO, bandwidth, and other resource parameters via the web page to clearly grasp the server status.

 

VII. Emergency Response

Depending on the contract, our normal working hours are 9:00-22:00. For other times, you can directly call our company phone number. We provide emergency response services up to 7*24 for customers, handling various sudden situations.

 

VIII. One-Stop Expansion

In addition to the above routine services, we can also provide diverse expanded services; such as attack protection plans, website acceleration, system fault troubleshooting, load balancing solutions, etc.

 

Applicable Users:

Using Linux CentOS, Debian, Ubuntu, Suse, Windows Server 2003/2008/2012

Our Advantages:

Compared to other managed service companies, our greatest advantage lies in our professional technical team. We have specialized operations personnel focusing on various Linux distributions and Windows operating system environments. Our services condense years of experience and technology from all our technical staff in the field of server operations, making our problem-solving more convenient and effective.

1. Team members have up to ten years of security operations experience.

2. Many professional technical experts handle problems more quickly.

3. System engineers, system architects, professional operations teams, professional DBAs, and system security experts.

4. Multiple security solutions, cloud product technical services, providing cloud security assurance for enterprises.

5. Chosen by hundreds of thousands of users.

6. 7*24 technical support and after-sales tracking services.

 

 

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Service Hours: Weekdays 9:00—12:00, 13:30-18:00. Business Scope: Server environment configuration, fault troubleshooting (excluding issues inherent to the program itself), database configuration changes, database permissions/accounts, data migration, program migration, database fault troubleshooting, etc.; Fee Scope: Refer to our company’s service product pricing details, or consult online technical support.