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AWS Technical Support

The complexity of AWS lies not in operations, but in billing and permissions. A stable AWS environment relies on standardized tagging, least-privilege IAM policies, cost alerts, and multi-AZ layouts. When these are neglected, bills and outages will quickly teach you a harsh lesson.

This page provides specific details for Cloud Server Managed Services on AWS. We support both the China region and global regions.

AWS Issues We Can Handle

Account & Permission Systems

Organization and account structure planning, IAM role and policy design, least-privilege enforcement, cross-account access (RAM / STS), mandatory multi-factor authentication policies, and temporary credential automation.

Cost Governance

Setup of Cost Explorer and budget alerts, cleanup of unused resources (idle instances, EBS volumes, Elastic IPs, unattached snapshots), recommendations for Savings Plans / Reserved Instances, and right-sizing suggestions.

Architecture & Availability

Multi-AZ deployment, RDS Multi-AZ with read replicas, Auto Scaling policies, S3 lifecycle rules and versioning, CloudFront distribution and origin configurations.

Security & Compliance

Convergence of Security Groups and Network ACLs, CloudTrail audit logs, KMS key management, WAF rules, GuardDuty, and Security Hub integration.

Backup & Disaster Recovery

RDS automated backup and snapshot strategies, Cross-Region Replication (CRR), S3 versioning and cross-region replication, backup retention policies, and recovery drills.

Daily Operations

EC2 operations, patching and AMI creation, ELB / ALB health checks, system patching and baseline hardening, monitoring alerts (CloudWatch), and centralized logging.

Differences Between China and Global Regions

Dimension AWS China Region AWS Global Region
Real-name Verification Required? Yes (Enterprise real-name verification required for China region) No, but a verifiable payment method must be linked
ICP Filing Mandatory ICP filing for websites hosted in the China region No filing required, but latency and stability for access from mainland China may be poorer
Payment Must link a corporate payment method within mainland China Requires international credit card or third-party payment; see AWS Proxy Payment & Accounts
Service Availability Some services differ from or lag behind global offerings Full service catalog with new features released first
Compliance Requirements Subject to Chinese regulations Subject to local regulations

Our First Three Steps

  1. Cost Health Check

    We pull the last 90 days of billing and usage data to identify idle resources, over-provisioned configurations, and abnormal growth spikes. This step typically reveals immediate optimization opportunities.

  2. Permission Audit

    We list all users, roles, and keys to flag excessive privileges and long-unused credentials. This is the most common source of risk in AWS environments.

  3. Reliability Check

    We confirm if there are single points of failure: single-AZ deployments, load balancers without health checks, RDS without automated backups, and update processes lacking rollback plans.

Frequently Asked Questions

Why did my AWS bill suddenly increase?

Common causes, by frequency: Cross-AZ traffic fees (additional charges apply if applications and databases are in different AZs), NAT Gateway pay-per-use billing, idle public IP charges, lack of retention policies for logs and snapshots, and data transfer-out costs. Most issues can be pinpointed in the billing details; we will tell you exactly which item is responsible and how to fix it.

Can you help us open an AWS account?

We can assist, but you must retain ownership of the account and payment entity (see AWS Proxy Payment & Accounts). We do not recommend handing over root account credentials to us for long-term holding. The correct approach is to configure roles with least privilege; we operate via temporary credentials, and all actions are recorded in CloudTrail.

Do you handle cross-border data migration?

Yes, details are available at AWS Migration Services. When moving between China and global regions, compliance assessments and data transfer requirements must be considered. We will proactively highlight which steps require your confirmation.

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