Is your website having issues, or is there a task you’d rather not handle yourself? — We work on a project basis and provide a delivery report upon completion. No annual contracts, no bundling. The engagement ends once the specific task is done; we can discuss long-term cooperation if you’re satisfied.
Scope of services: Malware and backdoor cleanup, fault repair, program and plugin upgrades, hack removal (malicious links), data and site migration, SEO technical fixes.
Suitable Scenarios
Website hacked with gambling or phishing content injected
It’s not just about deleting a few lines of code — we identify the injection vector, remove backdoors, verify core files, and handle search engine blacklist delisting.
Website suddenly down or throwing errors
White screens, 500 errors, database connection failures, memory exhaustion, expired certificates. We restore availability first, then explain the root cause and actions taken.
Moving hosts: Changing hosting, servers, or domains
From shared hosting to VPS, VPS to dedicated servers, domestic to overseas. Includes data migration, DNS switching, 301 mapping, and post-switch verification.
Outdated software requiring upgrades
Core systems (WordPress / e-commerce platforms), plugins, themes, and PHP versions may need updating. We backup before upgrading, verify in a test environment, and ensure rollback capability if issues arise.
Abnormal indexing or rankings requiring technical troubleshooting
Crawling anomalies, incorrect robots/sitemap configurations, duplicate content, wrong canonical tags, poor speed metrics. We focus solely on technical layers; content strategy and link building are out of scope.
Adding features or making minor adjustments
Small requests like form redesigns, field additions/removals, analytics code integration, or email notification setup can be handled per task without signing an annual contract.
Project Scope
| Service | Inclusions |
|---|---|
| Malware & Backdoor Cleanup | On-site forensics and full backup; removal of backdoors, WebShells, malicious JS; core file hash verification and restoration; database injection cleanup; vulnerability patching; assistance with Google Security Issues appeal; free re-handling within 30 days if the same entry point is exploited again. |
| Fault Repair | White screens, 500/502 errors, database anomalies, memory exhaustion, disk full, SSL/certificate errors, domain resolution issues; root cause analysis provided after service restoration. |
| Program & Plugin Upgrades | Core upgrades for WordPress / Magento / PrestaShop / ThinkPHP etc.; secure updates for plugins and themes; PHP version compatibility adjustments; custom code adaptation; pre-upgrade backup + failure rollback. |
| Site & Data Migration | Complete file and database migration; domain and path replacement; 301 mapping table; resubmission to Search Console and sitemaps; 24–72 hour observation period post-switch. |
| SEO Technical Fixes | Check and fix robots.txt, sitemap, canonical, hreflang, structured data; handle duplicate content and pagination; troubleshoot crawling anomalies; optimize speed metrics (see WordPress Export Site Maintenance for details). |
| Forms & Email | Configuration of Contact Form 7 / WPForms etc.; SMTP setup to prevent inquiries from going to spam; anti-spam submission protection. |
| Security Hardening | WAF and firewall rules, account permission review, login protection, file integrity monitoring, hidden backend paths. |
| Performance Optimization | Page caching, object caching, database query optimization, image compression, resource loading optimization, CDN integration. |
Workflow
- Report & Initial Assessment
You describe the issue and provide backend, FTP (or SSH) access. We assess the problem type and estimated workload. If it’s clearly not the issue you think, we’ll tell you immediately.
- Quotation & Plan
We provide a fixed quote, processing steps, timeline, acceptance criteria, and warranty period. Work begins only after your confirmation — no “do it first, figure it out later” approach.
- Backup Before Start
A complete backup (files + database) is made before any operation. This step is non-negotiable, especially for malware cleanup, as the process itself might damage files.
- Processing & Self-Testing
We execute the plan, logging every step. Afterward, we self-test core functions (homepage, backend, forms, login, search, key pages).
- Acceptance & Delivery
You verify the results. Upon successful acceptance, we deliver a report detailing what was changed, why, precautions, and any issues outside this project’s scope.
Warranty & Acceptance
Clear Acceptance Criteria
The definition of “completed” is clarified during quoting to avoid misunderstandings about “thoroughness” during acceptance.
Default 30-Day Warranty
If the same issue recurs within the warranty period, we rework it for free. For cleanup services, we offer extended free handling if the same injection vector is exploited again.
Traceable Process
All operations are logged: timestamps, modified files, and reasons. This allows for auditing and rollback if problems arise.
Actionable Delivery Report
We detail residual risks and recommended next steps — e.g., “Patch applied, but this plugin hasn’t been updated in six months; consider replacing it.”
Pricing Model
Priced per project, with a fixed quote provided before work begins. We do not charge by the hour, nor do we add costs after the fact. If the workload exceeds the original scope (e.g., discovering widespread backdoors requiring a full rebuild), we pause and provide a new quote for your approval before continuing.
FAQ
What permissions do I need to provide?
We prefer SSH or panel admin access (more efficient than FTP). A recoverable backup file is also required. Database operations require DB access. We only handle commissioned tasks, do not copy business data, leave no backdoors, and perform no unrelated operations.
Will it get hacked again after cleanup?
It depends on whether the vulnerability is patched. If only backdoors are removed without fixing vulnerabilities (outdated plugins, brute-forced admin accounts, overly permissive directories, third-party component flaws), re-infection is likely. Our cleanup includes patching entry points and tightening permissions, and the delivery report will specify found vectors and long-term prevention advice.
Will this affect existing search indexing?
Cleanup and repairs themselves do not harm indexing. The real risk comes from migration (URL changes) or major redesigns — in these cases, we advise implementing 301 redirects and monitor indexing curves post-switch.
Do you build websites?
No. We specialize in operations and dev-related maintenance. For custom development (tools, mini-programs, AI apps), see AI Program Development & Maintenance. For brand or corporate sites, we recommend hiring a design agency.
I’m in a hurry. How fast can you fix it?
Common faults (down sites, errors, cert issues) are often resolved same-day. Malware cleanup typically takes half a day to a day. Migration/upgrades depend on complexity and timelines are given in quotes. For urgent matters, let us know, and we’ll prioritize, but we never skip backups or verification for speed.
Related Services
WordPress Export Site MaintenanceSpecialized for independent export sites: Speed optimization, security hardening, host selection, and migration
AI Program Development & MaintenanceCustom development and iteration for tools, automation scripts, and AI applications
Website Security & Malware CleanupBackdoor/Webshell scanning, dark link removal, vulnerability patching, and appeal handling