Outsource repetitive operational tasks once and for all. Monthly inspections, security updates, backup verification, monitoring duty, plus on-demand minor adjustments — you don’t need to remember to hire someone every month for these things.
Difference from one-time website maintenance: that is a one-time service; this is a continuous subscription. Before signing, we clearly define what is included, what is excluded, and how overages are calculated.
Who It’s For
Websites running stably with no major changes
Your business is running smoothly, requiring only routine maintenance and occasional minor fixes. This is the most worry-free and hassle-free option for such clients.
No dedicated operations staff
You have people who can operate the backend, but no one who understands servers and WordPress. Daily operations are manageable, but problems leave you helpless.
Recently attacked and still wary
Worried about recurring attacks after cleanup. You need continuous monitoring, backup verification, and security updates as a safety net.
Previous outsourcing failed
The previous provider only cared about collecting fees, not results: no documentation, slow response, and blame-shifting when issues arose. You want a solution with records and processes.
Need to pass audits
You require regular records of security updates, backup recovery logs, and change logs. Monthly services naturally generate these materials.
What’s Included
| Item | Monthly Basic | Monthly Enhanced |
|---|---|---|
| Periodic Inspection | Once/month, outputting actual conclusions | Twice/month + special inspection before major events |
| WordPress Core & Plugin Security Updates | Monthly batch updates, tested before deployment | Monthly batch + immediate high-risk patch updates |
| Theme Updates | ✓ | ✓ (including child theme compatibility check) |
| Database & File Auto Backup | Daily backups, 7 copies retained | Daily backups + off-site replicas, 14 copies retained |
| Backup Recovery Drill | Actual recovery test once/quarter | Actual recovery test once/month |
| Monitoring & Alerts | Website availability + resource alerts | Added SSL expiry, domain expiry, form email delivery monitoring |
| Security Protection | Basic WAF rules + brute force interception | WAF tuning + file integrity monitoring + mandatory 2FA for login |
| Performance Inspection | Monthly speed test and comparison | Twice/month + optimization suggestions if thresholds exceeded |
| Content & Image Optimization Advice | Report format | Batch image compression, CDN configuration assistance |
| Minor Modification Quota | 1 hour/month | 3 hours/month (copy edits, form fields, code tweaks) |
| Emergency Fault Response | Priority handling during business hours | 7×24 response, including site outage emergency handling |
| Monthly Report | ✓ (handling records + risk warnings) | ✓ (including trend comparisons and next-month suggestions) |
Plans & Pricing
Pricing is tiered based on site scale and hosting environment. Key factors include: monthly traffic, number of plugins/themes, presence of e-commerce or membership features, and host type (shared hosting / VPS / dedicated server).
| Tier | Applicable To | Reference Price |
|---|---|---|
| Basic · Monthly | Under 3,000 monthly visits, no e-commerce, under 15 plugins | 680 CNY / month |
| Basic · Annual | Same as above, paid annually in full | 6,800 CNY / year (~567 CNY / month) |
| Enhanced · Monthly | Under 10,000 monthly visits, has forms/membership, needs more frequent inspections | 1,680 CNY / month |
| Enhanced · Annual | Same as above, paid annually in full | 16,800 CNY / year (~1,400 CNY / month) |
How extra work is billed: Minor modifications exceeding the quota are billed at 200 CNY/hour; defined project-based work (e.g., redesigns, migrations, feature additions) is quoted separately and never mixed ambiguously into monthly services.
Exclusions
Defining boundaries clearly saves time compared to explaining later:
| Not Included | Why | Alternative Solution |
|---|---|---|
| Site building, brand design, frontend development | We focus solely on operations and ops-related development | Hire a design agency; for tool-related needs see AI Program Development & Maintenance |
| SEO content strategy & link building | Belongs to content and marketing, not technical operations | We can recommend partners or only assist at the technical layer |
| Paying bills for hosts/cloud resources | Billing involves financial risks and is outside operations scope | We can assist with setup and configuration; for AWS see AWS Billing & Account Management |
| Major redesigns, theme/template changes | These are development tasks, not included in monthly services | Quoted separately |
| Host-side failures (power outages, host machine faults) | Requires data center coordination; we can only facilitate | Coordination and follow-up; migration to a new host if necessary |
Response Time
| Situation | Response | Note |
|---|---|---|
| Site completely inaccessible | Enhanced: 7×24; Basic: Priority during business hours | Restore availability first, then investigate root cause |
| Functional anomaly but accessible | Within 4 hours during business hours | If a temporary workaround exists, it will be provided first |
| Minor modifications & inquiries | Within quota, 1–2 business days | Batching them improves efficiency, but you can request them anytime |
| Routine inspections & updates | Per agreed schedule | Usually scheduled during low-traffic periods |
| Reports | Within 3 business days of the following month | Includes this month’s handling, risks, and suggestions |
How to Start
- Free Audit
Audit report delivered within 1 business day: current security status, update backlog, backup reliability, speed data, host assessment, and recommended plan tier with reasoning.
- Initial Remediation
If the audit reveals basic issues (too many outdated updates, unusable backups, missing security configs), we perform a centralized fix before entering monthly service. Otherwise, starting with historical baggage makes accountability unclear.
- Confirm Tier & Sign Contract
Tier determined by audit findings, with clear inclusion/exclusion lists, quotas, and response times. Out-of-scope items are quoted separately.
- Establish Archives & Monitoring
Asset inventory, account permission review, monitoring/alert integration, backup task activation, and completion of the first recovery verification.
- Enter Routine Operation
Regular inspections and updates per cycle, with a monthly report. Contact us anytime for emergencies.
FAQ
How do I choose between monthly and per-task?
Depends on site stability and your available time. If the site rarely changes and you lack time to manage it, monthly is more cost-effective. If issues are sporadic or involve clear transformation projects, per-task is better. Start with a free audit to hear our recommendation.
Can I upgrade or downgrade mid-contract?
Yes. Upgrades take effect immediately (price difference prorated for remaining days); downgrades take effect at the next billing cycle. Completed work is not reclaimed upon downgrade — documentation, monitoring, and backup configurations remain in your environment.
I don’t want to be locked in. Can I cancel anytime?
Yes. Monthly plans can be canceled anytime; annual plans offer refunds prorated for remaining months (consumed months are non-refundable). We provide a complete handover document detailing accounts, configurations, and processes, leaving no “black boxes” only we understand.
What tools do you use? Will you install too much stuff?
We only install essentials: monitoring, backup, and security baseline checks. Each category’s purpose, resource usage, and operation method are explained. We avoid irrelevant tracking or statistics, as excessive plugins are a primary cause of WordPress slowdowns.
What if I already have internal tech staff?
You can sign for partial services only (e.g., just security updates and backup verification), keeping daily maintenance in-house. Our delivery includes documentation tailored to your team’s level, ensuring they can seamlessly take over.
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