Website Hacking, Inaccessibility, Server, Application, and Database Troubleshooting

Professional technical team for rapid problem identification and resolution, providing the strongest guarantee for server security and stability. Services include website hacking cleanup, inaccessibility fixes, server troubleshooting, application troubleshooting, and database troubleshooting.

Website Operational Issues

1. Website inaccessible;

2. Services fail to start after server reboot;

3. Website errors such as 404, 500, 502, 503, etc.;

4. HTTP runtime environment issues (excluding program code issues) for PHP/Java/ASP.NET programs, IIS, Tomcat, Apache, Nginx, JBoss, Resin, WebLogic, etc.;

5. Website timeout, PHP timeout, or inability to access;

6. System resource anomaly troubleshooting and localization: CPU/IO/Memory/Disk/Bandwidth usage anomalies;

7. System issue troubleshooting and localization, including multiple abnormal automatic restarts and frequent system hangs;

8. System blue screen troubleshooting and localization, system vulnerability patching;

9. System disk full detection and cleanup (Windows/Linux);

Database Issues

1. Database fault troubleshooting;

2. MSSQL, MySQL, Oracle databases failing to start;

3. Unable to connect to the database;

4. Troubleshooting and localization of abnormalities after database startup;

5. Troubleshooting, localization, and optimization of slow website access caused by database issues.

System Category

1. Abnormal error troubleshooting for cloud servers like ECS;

2. Operating system environment deployment, scheduled task planning;

3. Linux server environment deployment;

4. Alibaba Cloud server maintenance;

5. Linux LAMP, LNMP environments, website environment debugging and deployment, Tomcat environment deployment;

6. Apache AJP proxy, Nginx load balancing configuration;

7. System monitoring (CPU, memory, network card, disk, etc.).

Other Issues:

RDS database MySQL, Oracle, MSSQL, Redis, MongoDB, etc., fault exclusion, connection exceptions, startup exceptions, process exceptions, etc. (excluding program code issues);

Oracle DataGuard, Oracle Cluster, MySQL Cluster, MySQL Proxy, MySQL Master-Slave Synchronization, Read-Write Separation, PostgreSQL, SQL Server, etc., database backup and recovery;

Database environment deployment, SQLServer database maintenance, failover, etc.;

Other cloud products OSS, CDN, etc. (excluding programs, code, interface issues).

After-sales service hours: Weekdays 9:00—12:00, 13:30-18:00. Business scope: Server environment configuration, fault troubleshooting (excluding inherent program issues), database configuration changes, database permissions/accounts, data migration, program migration, database fault troubleshooting, etc.; Cost scope: Refer to our company’s service product pricing details, or consult online technical support.