Alibaba Cloud & Tencent Cloud Server Maintenance, ECS Operations, Managed Services & Hosting

Annual server maintenance packages offer better value, safeguarding your enterprise servers, websites, and business systems. We provide anti-attack solutions, including trojan removal, CC attack mitigation, DDoS protection, XSS cross-site scripting defense, SQL injection prevention, anti-hotlinking, DNS hijacking prevention, and more. On-site service available in Beijing.

Application Server Security Managed Service

During the service period, we provide comprehensive technical support for contracted servers, including security protection, website runtime environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, emergency response, and one-stop expansion services. With rich experience and a team of security experts, we deliver professional and efficient technical services!

 

Service Content:

We provide all technical support services for contracted servers, including security protection, website runtime environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, emergency response, and more. Each user is assigned three dedicated technical staff members.

Note: This service is limited to one ECS instance with monthly PV under 100,000. For multiple instances, please purchase separately. We do not modify application code.

 

I. Security Protection

Comprehensive security settings are provided to achieve high-level server security. Main contents include:

1. System patch updates

2. System hardening

3. Software security protection

4. Web trojan detection and cleanup

5. Website security policies

 

II. Website Runtime Environment Configuration

Configuration of essential web software such as Java, IIS, ASP, PHP, ASP.NET, FTP, SQL Server, MySQL, phpMyAdmin, host management systems, automatic website backups, PHP pseudo-static Rewrite rules, etc., as well as installation of user-specified software.

 

III. Application Service Setup

Websites are set up according to user requirements with strict security policies to prevent intrusion via trojans, black links, or tampering.

 

IV. Data Backup

1. Local Backup: Automatic local backup of websites, MySQL, and SQL Server.

2. Cloud Backup: Transfer local backup data to cloud storage.

3. Other Backups: Provide advanced backup solutions based on actual customer needs.

 

V. System Optimization

Leveraging our rich experience and strong technical capabilities, we perform comprehensive system optimization; performance of some servers can be improved several times over.

 

VI. Weekly Security Checks

Every Tuesday, dedicated technical staff will inspect server security, performance, and hardware status, notifying users via SMS, email, etc.

Additionally, we provide 7*24 performance monitoring for each server. You can view CPU, memory, IO, bandwidth, and other resource parameters via the web interface to clearly monitor server status.

 

VII. Emergency Response

Based on contract terms, our normal working hours are 9:00-22:00. For other times, you can directly call our company hotline. We provide emergency response services up to 7*24 to handle various突发 situations.

 

VIII. One-Stop Expansion

In addition to standard services, we offer diverse expansion services such as attack protection plans, website acceleration, system fault troubleshooting, load balancing solutions, etc.

 

Target Users:

Users running Linux CentOS, Debian, Ubuntu, Suse, Windows Server 2003/2008/2012

Our Advantages:

Compared to other managed service providers, our greatest advantage lies in our professional technical team. We have specialized operations personnel focused on various Linux distributions and Windows operating system environments. Our services consolidate years of experience and technology from all our technical staff in server operations, making problem resolution more convenient and effective.

1. Team members have up to 12 years of security operations experience.

2. Numerous technical experts ensure faster problem resolution.

3. System engineers, system architects, professional operations teams, professional DBAs, and system security experts.

4. Multiple security solutions and cloud product technical services to provide cloud security assurance for enterprises.

5. Trusted by hundreds of thousands of users.

6. 7*24 technical support and after-sales tracking services.

After-sales service hours: Weekdays 9:00—12:00, 13:30-18:00. Business scope: Server environment configuration, fault troubleshooting (excluding issues within the program itself), database configuration changes, database permissions/accounts, data migration, program migration, database fault troubleshooting, etc.; Fee scope: Refer to our company’s service product pricing details, or consult online technical support.