Let us handle your cloud hosts so you no longer need to hire staff to monitor them. We cover servers running on Alibaba Cloud, Tencent Cloud, Huawei Cloud, AWS, and in-house data centers. Monitoring, patching, backups, alerts, and incident resolution are handled by specialists, allowing you to focus entirely on your business.
We do not build websites or handle promotions; for twenty years, we have focused exclusively on server operations and maintenance.
Problems Solved
Most clients who come to us do not have broken servers, but rather lack dedicated personnel to monitor them continuously. Typical scenarios include:
No one knows immediately when issues occur
Full disks, exhausted memory, expired certificates, or killed processes are often discovered first by visitors, then by the boss. By the time a client complaint triggers a response, the outage may have lasted hours.
Security is treated as a one-time fix, with no follow-up
Systems may be hardened before launch, but system patches, weak passwords, exposed ports, and outdated components are rarely monitored continuously. Six months later, security posture may resemble that of a fresh installation.
Backups run automatically but are never verified
Scheduled tasks completing without errors creates a false sense of security. When restoration is actually needed, it is often discovered that backup files are corrupted, uploads were incomplete, or recovery failed midway.
Unclear value for money on purchased resources
Is 4 cores/8GB enough? Should bandwidth be 5M or 10M? Should instance specs be upgraded? Without monitoring data, decisions are based on guesswork, only to realize waste after reviewing year-end bills.
Hesitant to migrate due to fear of rework
Changing data centers, cloud providers, or accounts requires complete documentation, clear dependency mapping, and rehearsal. Without these, migration nights are full of surprises.
Single point of failure: key knowledge resides in one person
Critical operations exist only in one person’s mind, with no documentation or scripts for others to take over. Staff turnover directly translates to service interruption risks.
Service Scope
| Direction | Specific Actions |
|---|---|
| System & Runtime Environment | Installation and initialization of Linux (CentOS / Ubuntu / Debian / AlmaLinux / Rocky) and Windows Server; Deployment and tuning of Nginx / Apache / LiteSpeed; LNMP / LAMP stack setup; Configuration of JDK, Python, Go, Node runtime environments |
| Monitoring & Alerting | Deployment of Zabbix / Prometheus + Node_exporter; Alerts for disk, memory, CPU, network, processes, ports, and certificate expiration; Alert prioritization (Critical / General / Log-only) and on-call response rules |
| Security Operations | System patches and kernel security updates; SSH hardening, disabling root direct login and weak passwords; Firewall and port convergence; Brute-force attack interception and login auditing; Vulnerability scanning and remediation recommendations |
| Backup & Disaster Recovery | Scheduled database and file backups; Backup to object storage or off-site locations; Backup recoverability verification (monthly sampling of actual restores); Rollback plan drafting and drills |
| Performance Optimization | Slow query analysis and index optimization; Redis / Memcached caching strategies; PHP-FPM and connection pool parameter tuning; Bandwidth, concurrent connections, and file descriptor adjustments; First-screen load bottleneck troubleshooting |
| Incident Resolution | Emergency handling for downtime, traffic spikes, full disks, database anomalies, certificate errors, DNS pollution, etc.; 7×24 emergency response |
| Cloud Platform Integration | Console and API operations for Alibaba Cloud / Tencent Cloud / Huawei Cloud / AWS; Instance scaling (up/down); Snapshot and custom image creation; Security group and Elastic IP configuration; Bill and cost anomaly troubleshooting |
| Cloud Migration | Moving physical machines / IDCs to the cloud; Inter-cloud relocation (e.g., Alibaba Cloud to AWS); Full machine image creation, incremental sync, and cutover; DNS switch contingency plans |
Supported Platforms
If your platform is not listed above, please inquire first. We can handle some special environments, while others (such as certain IDC provider physical out-of-band management restrictions) will be clearly communicated upfront without vague promises.
Onboarding Process
- Free Health Check (1 Business Day)
We provide a list of issues categorized into “Must Fix Immediately,” “Can Monitor,” and “Recommended Optimization,” along with handling suggestions and estimated effort. This is free and does not bind you to future cooperation.
- Confirm Scope & Quotation
Pricing is per server per year or per project. Items not in the initial checklist will not incur hidden fees; additional requirements will be quoted before work begins.
- Takeover & Documentation
Create asset records: OS version, port usage, service dependencies, scheduled tasks, key contacts; assume control of monitoring and alerts; confirm rollback plans are viable. True takeover is complete only after this step.
- Daily Operations
Periodic inspections, patch follow-ups, backup verification, and alert response. Tickets go directly to the assigned engineer; no subcontracting or layered dispatching.
- Monthly Report
What was handled this month, what risks were found, what remains undone, and recommendations for next month. Reports are analytical tools for decision-making, not just copies of tickets.
Monthly Deliverables
Asset & Architecture Documentation
Server inventory, topology relationships, port and dependency descriptions. New team members can take over without relying on verbal handovers.
Inspection Reports
Output at agreed frequencies, including actual inspection items and conclusions, rather than generic “running normally” statements.
Security Baseline Verification Results
Patch status, exposed ports, account permissions, log retention, highlighting non-compliant items and remediation suggestions.
Emergency Plans & Rollback Manuals
Standard operating procedures for common incidents, including rollback methods and verification steps.
Backup Verification Records
Monthly records of actual restore test results, not just “task execution successful” logs.
Complete Change Logs
Who changed what, when, why, and how to roll back if issues arise. Accessible at any time.
Pricing
| Method | Applicable Scenarios | Description |
|---|---|---|
| Per Server, Per Year | Clear server configurations requiring long-term monitoring | Most common method. Price varies by quantity, configuration, and location. Includes daily inspections, patches, backup verification, and alert response. |
| Per Project | One-time tasks like migration, cloud adoption, incident resolution, security remediation | |
| Base + Add-ons | Core services signed long-term, others as needed | Example: Base monitoring/alerting on annual contract, with separate optimization projects billed individually. |
FAQ
How long does takeover take?
With existing documentation and monitoring foundations, takeover for one server typically takes within 1 business day. For messy environments (no docs, unknown processes), it may take 2–3 days for inventory and cleanup. We will inform you of the estimated timeline before takeover.
Will you randomly change our configurations?
No. All changes follow an agreed process: impact and rollback methods are explained first, executed only after your confirmation; for emergencies (downtime, security incidents), action is taken first, followed by synchronization. All changes and reasons are listed in monthly reports. You can also specify operations that require prior consultation.
How is accountability handled for issues?
Change logs are available: who made the change, when, and based on what criteria. If caused by our operations, we assume responsibility for rework and losses as agreed. This relies on processes and records, not verbal promises.
Do you really support 7×24?
Yes, but distinctions are clear: Emergency Incidents (business interruption, security events, data loss risk) receive 7×24 response; Regular Requests (new features, minor tweaks, consultations) are handled during business hours 10:00–22:00. Contracts will explicitly define what constitutes an emergency to avoid treating daily needs as urgent.
Can you manage servers not on Alibaba Cloud?
Yes. Cloud providers do not restrict our capabilities. Tencent Cloud, Huawei Cloud, AWS, in-house data centers, and IDC hosted servers are all within scope. For physical machines and dedicated hosts, see Server Management.
Will you see our data?
Operations inherently involve accessing server content. We perform only delegated tasks, do not copy business data, leave no backdoors, and perform no unrelated operations; accounts and credentials are cleared as agreed post-cooperation. NDAs can be added during signing if required.
Related Services
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Alibaba Cloud O&MSpecialized Alibaba Cloud services: instance management, bill optimization, console and API automation