Cloud server security managed services, fault handling, performance tuning, security management, attack defense, botnet remediation, malware removal solutions, Linux and Windows server managed services, website server maintenance, website server operations, annual or monthly server managed service packages, server colocation.
Product Highlights
24/7 managed services starting from as low as 10 RMB per day. This includes all tasks except code modification, with unlimited fault resolution attempts. Full refunds are available if you are not satisfied. Our comprehensive managed services provide a unique experience. Server security managed services are designed to meet the daily operational needs of your server resources while avoiding unnecessary losses caused by issues such as hardware/software failures or hacker attacks. We assign experienced engineers to provide daily security managed services, including 24/7 monitoring, host system hardening, and intrusion prevention settings. Our professional security managed services thoroughly resolve your concerns, allowing you to focus on website operations.
Product Description
Comprehensive Managed Services: We handle 100% of all server issues (excluding code modifications), allowing you to focus more on operations.
| You will enjoy the following services: | |
|---|---|
| Service Guarantee | |
| Unlimited Service Calls | No limit on the number of fault resolutions per year, month, or day. |
| Technical Services | |
| Fault Resolution | Complete handling of server faults, excluding code modifications. |
| DDoS/CC Attack Mitigation | Resolve DDoS and CC attacks on servers through targeted analysis, handling, and defense measures. |
| Trojan/Virus Removal | Resolve server trojans, viruses, and other related faults. |
| Hacked/Botnet Remediation | Resolve issues where servers are hacked or used as bots. |
| ARP Protection | Provide configuration for ARP attack defense. |
| System Performance Optimization | When performance issues arise, such as slow website access or processing speeds, engineers perform systematic analysis to identify bottlenecks and assist in optimization. |
| Security Protection | Conduct regular security scans to find and patch vulnerabilities, preventing the system from遭受ing DDoS attacks and other security threats. |
| Server System Patch Updates | Regularly provide operating system patch updates to ensure stable and secure server operation. |
| Host System Hardening and Intrusion Prevention | Based on application requirements, provide targeted network services, port configurations, directory permissions, and security policies. Limit dangerous components and stored procedures to ensure stable and secure server operation. |
| Database Services | Provide daily inspections and configuration services for databases, regularly analyze database performance, and optimize slow queries. |
| Important Data Backup | Schedule backups of important server data through server-side scheduled tasks. |
| Server System Load Optimization | Comprehensively analyze the operating system’s status, adjust and optimize it, and promptly report resource consumption by programs and databases to improve overall server efficiency. |
| Installation and Configuration of Specified Software or Components | Engineers assist in installing and configuring specified software or server components. |
| Data Security Backup Recommendations | Provide data security backup plans and recommendations based on server applications. |
| WEB Service Configuration | Configure and optimize WEB services on the server, restrict execution permissions for specific directories, and ensure normal WEB service operation. |
| FTP Service Configuration | Configure FTP services on the server, reasonably set FTP usernames and passwords to enhance security and ensure normal FTP service operation. |
| Database Service Configuration | Comprehensively analyze the database service status, optimize database user permissions, limit dangerous system stored procedures, and ensure database service efficiency. |
| Service Reports | |
| Onboarding Report | After purchasing the service, we immediately conduct a health check on the server and generate a report. (Available only for managed service contracts of 1 year or more) |
| Monthly Report | We provide server traffic reports based on daily/weekly/quarterly/annual intervals and customer requirements. (Available only for managed service contracts of 1 year or more) |
| 24/7 Server Monitoring | Provide comprehensive monitoring of the entire system according to requirements, including Alibaba Cloud resource monitoring, system monitoring (CPU, memory, disk space), application layer monitoring (URLs, interfaces, APIs, etc.), and business logic layer monitoring (login processes, order processes, etc.). |
| Notes:
1. The standard managed service covers up to 5 websites on the server. For every additional 3 websites, an extra 100 RMB is charged per month. 2. If you have questions or require additional services, please contact our staff for consultation. 3. Note: If your server is experiencing severe issues, such as ongoing DDoS/CC attacks, being hacked, or having trojans, we recommend purchasing at least a 1-year managed service contract. Thank you! |
|
Product Specifications
| Supported OS Versions | Windows, Linux, iOS/macOS, Android, Linux |
| Delivery Method | Manual Service |
| Cloud Products Supported | Elastic Compute Service, Server Load Balancer, ApsaraDB, CDN, Virtual Host, OSS, VPC, Others |
| Warranty Period | 7 Days |
| Delivery Time | 1 Day |
After-Sales Support Scope
During the managed service period, 100% free handling within 24/7 availability, with 1-on-1 engineer support.