Alibaba Cloud & Tencent Cloud Server Managed Services Annual Maintenance & IT Outsourcing

Annual server maintenance packages offer greater value, safeguarding your enterprise servers, websites, and business systems. We provide comprehensive anti-attack solutions including malware removal, CC attack mitigation, DDoS protection, XSS cross-site scripting prevention, SQL injection defense, hotlink protection, and DNS hijacking prevention. On-site service available in Beijing.

Application Server Security Managed Service

During the service period, we provide all technical support services for contracted servers, including security protection, website environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, emergency response, and one-stop expansion services. With extensive experience and a team of security experts, we deliver professional and efficient technical support!

 

Service Content:

We provide comprehensive technical support for contracted servers, including security protection, website environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, and emergency response. Each user is assigned three dedicated technical staff members.

Note: This service is limited to one ECS instance with monthly page views (PV) under 100,000. For multiple instances, please purchase additional plans. We do not modify application code.

 

1. Security Protection

Provides comprehensive security settings to achieve high-level server security. Mainly includes:

1. System patch updates

2. System security hardening

3. Software security protection

4. Web malware scanning and cleanup

5. Website security policies

 

2. Website Environment Configuration

Configures essential web software such as Java, IIS, ASP, PHP, ASP.NET, FTP, SQL Server, MySQL, PhpMyAdmin, host management systems, automatic website backups, and PHP pseudo-static Rewrite rules; as well as installation of user-specified software.

 

3. Application Service Setup

Sets up websites according to user requirements and configures strict security policies to prevent intrusion via malware insertion, black link injection, or tampering.

 

4. Data Backup

1. Local Backup: Automatic local backup of websites, MySQL, and SQL Server.

2. Cloud Backup: Transfers local backup data to cloud storage.

3. Other Backups: Provides advanced backup solutions based on customer-specific needs.

 

5. System Optimization

Leveraging our rich experience and strong technical capabilities, we perform comprehensive system optimization; some server performances can be improved several-fold.

 

6. Weekly Security Checks

Every Tuesday, our dedicated technical staff will inspect server security, performance, and hardware status, notifying users via SMS, email, etc.

Additionally, we provide 7×24 performance monitoring for each server. You can view CPU, memory, IO, bandwidth, and other resource parameters via the web interface to clearly monitor server conditions.

 

7. Emergency Response

Based on contract terms, our standard working hours are 9:00-22:00. For other times, you can directly call our company hotline. We provide emergency response services up to 7×24 to handle various突发 situations.

 

8. One-Stop Expansion

Beyond standard services, we offer diverse extended services such as attack protection plans, website acceleration, system fault troubleshooting, load balancing solutions, and more.

 

Target Users:

Users running Linux CentOS, Debian, Ubuntu, Suse, Windows Server 2003/2008/2012

Our Advantages:

Compared to other managed service providers, our greatest advantage lies in our professional technical team. We have specialized operations personnel focusing on various Linux distributions and Windows operating system environments. Our services integrate years of experience and expertise from all our technicians in server operations, allowing us to resolve issues more efficiently and effectively.

1. Team members possess up to 12 years of security operations experience.

2. Numerous technical experts ensure faster problem resolution.

3. System engineers, system architects, professional operations teams, professional DBAs, and system security experts.

4. Multiple security solutions and cloud product technical services providing cloud security assurance for enterprises.

5. Trusted by hundreds of thousands of users.

6. 7×24 technical support and after-sales tracking services.

7×24 Operations Support