1. Professional cloud architects provide one-on-one consulting and guidance. 2. General guidance plans are available for novice enterprises (customized solutions excluded); one consultation provides long-term value.

Service & Support Details

1. Consulting services are provided via remote guidance, online support, and phone communication.

2. We conduct in-depth discussions on your business system application scenarios to deliver customized cloud migration solutions.

3. We assist users in selecting and configuring cloud resources and can guide customers through the purchasing process on-site.

4. Solutions consider multiple dimensions including security, networking, and systems, helping clients find the most cost-effective cloud migration plan.

Application Code Support Includes Issues Such As:

1. ASP and .NET Websites:

— Modifying database connection strings.

— Adjusting the underlying .NET Framework version.

— Resolving program compatibility issues and error reports across different platforms.

2. PHP Modifications:

— Updating website program connection strings.

— Fixing program errors.

— Adjusting php.ini files or ensuring PHP version compatibility.

3. JSP:

— Configuring web container settings such as Apache or Tomcat.

— Modifying program database connection strings.

— Ensuring WAR package compatibility across different versions.

Special Notes:

1. Service Time: For single-issue requests, normal implementation takes 1–1.5 working days, with a warranty period of 3–7 days.

Additionally, the warranty period matches the duration purchased. Please communicate with customer service or the direct service engineer before purchase, specifying urgency if necessary. Please handle communications reasonably and avoid repeated order催促 (urging).

2. Service Acceptance: The acceptance period starts from the formal notification to the client. If the client confirms completion within one working day, a 3-calendar-day warranty is provided. If no feedback is received, automatic acceptance occurs within 24 hours, providing only a 1-calendar-day warranty. Issues requiring rework will necessitate repurchasing the service. Please accept promptly.

3. Order Operations: After successful purchase, please remember to go to “Service Supervision” → “Submit Requirement” so we can address your issues promptly!

4. Business Process: Submit Requirement → Requirement Confirmation → Task Completion → Task Confirmation → Service Warranty

5. Contact Customer Service via Wangwang

1. Phone and online support available 5*8 hours, with emergency issues responded to within 30 minutes. 2. On-site support is available within Chengdu (including cloud migration guidance and environment configuration). 3. All items within the service scope will be completed during the service period. 4. Optimal product configuration calculations can be provided based on customer needs.