This service includes, but is not limited to, the following products:
One-stop fully managed outsourcing and maintenance services for SME server infrastructure: comprehensively resolve all your server issues, allowing you more time to focus on business operations.
Tencent Cloud servers support operating systems such as Linux (CentOS, Debian, Ubuntu, SUSE) and Windows (2003, 2008, 2012, 2016, 2019, 2020, 2021). Application middleware includes Nginx, Apache, Tomcat, JBoss, Resin, WebLogic. Databases include Oracle, MySQL, SQL Server, PostgreSQL, and NoSQL databases like Redis, MongoDB, etc.;
Service Scenarios:
1. System or application performance is slow, lagging, or generating errors.
2. Business applications require high availability with 7*24-hour real-time monitoring.
3. Systems and servers have security vulnerabilities and risks.
4. Enterprises or individuals lack a dedicated operations team and professional support during incidents.
Target Audience:
Users of Tencent Cloud resources, with systems deployed on the Tencent Cloud platform or in a hybrid cloud architecture (IDC + Tencent Cloud).
I. Cloud Product Maintenance:
1. Architecture design and optimization;
2. Disaster recovery and off-site backup strategies;
3. Backup plans and policies;
4. Network maintenance including security groups and firewalls;
5. Business load balancing, high availability, and cluster deployment;
6. Network optimization solutions;
7. Comprehensive cloud security assessment;
II. Server System Operations & Maintenance:
1. Operating system status monitoring;
2. System security;
3. Server security architecture;
4. Business system design schemes;
5. System-level clusters and middleware solutions;
(1) Annual Maintenance Package for Tencent Cloud Windows Servers
Includes Tencent Cloud server security configuration, WEB server environment setup, installation and configuration of other applications, website security checks, malware removal, antivirus software and firewall installation, data backup, program upgrades, migration, etc. We handle all technical aspects and daily maintenance for your Tencent Cloud servers and websites, ensuring security, stability, and 24-hour technical support during the maintenance period (excluding modifications to website program code and content updates). ASP/PHP/Aspx Website/FTP Annual Maintenance Price: Covers ordinary WEB website program upgrades, migrations, and daily security maintenance.
1. Daily scaling and upgrade operations for Tencent Cloud resources;
2. Data backup snapshots and configuration change handling;
3. Network resource (switches, routers) scaling and daily configuration change handling;
4. Host vulnerability scanning and security group policy change handling.
(2) Annual Maintenance Package for Tencent Cloud Linux Servers
1. Installation, configuration, maintenance, and optimization of Tencent Cloud Linux systems, various application software, databases, etc., along with server monitoring services;
2. Comprehensive local and off-site data backups, providing data backup servers;
3. Provision of standby servers in emergencies;
4. Migration of websites and databases running on Linux systems to Windows environments;
5. Security settings for Tencent Cloud Linux servers.
1. Deployment, scaling, and daily configuration changes for WebServers (Apache/Nginx/IIS);
2. Deployment, scaling, and daily configuration changes for AppServers (Tomcat), PHP application services;
3. Provision of application release solutions and technical support;
III. Business and Application Operations & Maintenance:
1. Comprehensive 7×24-hour monitoring of business, applications, and middleware;
2. Business architecture design;
3. Application solutions and deployment;
4. Load balancing and high-concurrency design and deployment;
5. Availability testing and concurrency testing;
IV. Daily Operations & Maintenance:
1. Cloud service troubleshooting;
2. Daily O&M inspections;
3. Backup, disaster recovery, and data verification;
4. Middleware optimization and log maintenance;
V. Database Maintenance:
1. Database fault handling;
2. Database log analysis and maintenance;
3. Database table structure management, database splitting, and table partitioning;
4. Daily maintenance of views, indexes, etc.;
5. Database performance analysis and optimization;
VI. Tencent Cloud Server Security Protection
Provides comprehensive security protection settings to achieve high-level server security. Mainly includes:
1. System patch updates;
2. System security hardening;
3. Software security protection;
4. Web malware detection and cleanup;
5. Website security policies.
Tencent Cloud Server Vulnerability Remediation and Malware Cleanup
This service addresses the following issues:
1. Servers compromised and frequently sending packets externally;
2. Servers hijacked for Bitcoin mining;
3. Servers infected with viruses causing CPU resource spikes;
4. Discuz or Phpwind sites implanted with trojans, search engines showing malicious redirect links, etc.;
5. Servers under CC attacks or brute-force attempts; professional engineers provide online problem resolution.
Customer Requirements:
(1, Preferred) Tencent Cloud website account password (or QR code scan login is acceptable);
(2, Mandatory) Server IP + ROOT username + Password (remote access via third-party chat tools supported);
(3, Optional) Control panel backend account + Password;
(4, Optional) Website backend account + Password;
(5, If no server exists, one must be purchased first; we can provide full technical support services).