Product Introduction
1 Server Managed Services
We provide professional server managed services. Our comprehensive service portfolio includes website environment setup, configuration changes, application deployment, system scaling, operations troubleshooting, architecture optimization, data backup, host system hardening, intrusion prevention, security management, monitoring and detection, and 7×24 system monitoring.
1.1 Supported Environments
1.1.1 System Environment
Linux, CentOS, Windows Server
1.1.2 Web Containers
Nginx, Apache, Tomcat, IIS
1.1.3 Database Support
MySQL, MariaDB, SQL Server
1.1.4 Development Languages
PHP, Java, ASP
1.1.5 Data Backup
Regular backups of website programs and databases.
1.1.6 Security Protection
Comprehensive security protection including system hardening, patch updates, and security reinforcement.
2 Service Description
2.1 Applicable Scenarios
When customers lack professional operations engineers, we provide managed services where our engineers handle daily operations for you. We design professional operations architectures that meet requirements for security, high availability, scalability, and cost-efficiency.
2.2 Target Audience
Customers without an operations team who wish to focus on their website operations.
2.3 Service Standards
After your cloud servers are under managed services, our service standards primarily include the following:
1) Operations Standards
By establishing standardized operations processes and operation manuals, automated operations tools are used for system installation/configuration, application upgrades, and data backups.
2) Daily Operations
l Configuration Management
l Health Monitoring
l Deployment & Upgrades
l System Scaling
l Troubleshooting
l Host Security
l Architecture Optimization
3) Troubleshooting
Assist in troubleshooting (e.g., performance issues at the operations level). Application-layer bugs are handled by application developers using read-only accounts to view relevant logs.
4) Backup & Disaster Recovery
Back up critical business system data to ensure timely data recovery in case of human error or natural disasters causing data loss.
5) System Optimization
Comprehensive optimization through network tuning, kernel parameter adjustment, database optimization, server clustering, high availability, and hot standby configurations to improve online system access speed.
6) Security Hardening
Optimize networks, establish security rules, and harden operating systems and runtime environments; provide value-added security services such as vulnerability scanning and penetration testing.
7) System Monitoring
Provide 7×24-hour monitoring for managed hosts. When issues such as high load, service downtime, or access anomalies occur, email alerts are sent within one minute for timely fault recovery.
8) Proactive Diagnostics
Provide proactive regular inspections, monitoring, and diagnostics for host resources and services. Rapid response ensures stable system operation.
9) Emergency Response
Provide 7×24-hour service when online systems experience failures, ensuring rapid response and restoration of online system usage.
2.4 Billing Information
This product service is primarily for customers and does not include modifications to website program code.
2.5 Important Notes
1) Server managed service troubleshooting only addresses website access anomalies and does not include modifications to website program code.
2) During the service process, you must provide the cloud server account and password. Please change the password promptly after the service is completed.
3) A relevant service checklist must be provided before the service begins.
4) The service workflow will be closed within 7 working days from the date of completion.