Our main service categories for server managed services, hosting, and maintenance include architecture design, operating system configuration, database setup, website program deployment, remote monitoring, and security services. Please select the category that best fits your current business needs. We recommend choosing annual or monthly packages to enjoy long-term cost-effective products and support.
Category 1: Architecture Design
1. Provisioning of Alibaba Cloud architecture solutions (customizable by industry)
2. Complex network design schemes based on Alibaba Cloud classic networks, Classic Network + VPC, VPC + VPC, Classic Network + VPC + IDC, etc.
Category 2: Operating System Configuration
1. System reinstallation services for Windows and Linux systems
2. System patch updates
3. Assistance in fixing system vulnerabilities
4. Optimization of system kernel parameters
5. Assistance in troubleshooting site errors (500, 502, 503)
Category 3: Database Setup
1. Installation and configuration of common databases (Note: Users must provide installation media and licenses for SQL Server)
2. Database import and restoration
3. PhpMyAdmin installation (for MySQL databases)
4. Database optimization and configuration
5. Scheduled backup of RDS databases
Category 4: Website Program Deployment
1. Installation of web runtime environments (LNMP/LAMP/TOMCAT/IIS/WDCP)
2. Installation/reinstallation of common CMS systems (Discuz, phpwind, WordPress, ShopEx, ECSHOP, etc.)
3. PHP or Apache optimization settings / IIS and Apache port occupation proxy settings
4. HTTPS site configuration (User must purchase SSL certificates)
5. Directory permission configuration
6. Website domain binding
Category 5: Remote Monitoring/Control
1. Remote monitoring of specified websites to ensure normal operation; immediate notification to users in case of anomalies, with technical assistance provided upon user consent.
2. Deployment and optimization of remote monitoring software systems
3. Remote monitoring of server CPU, memory, disk, traffic, ports, and other operational statuses
Category 6: Data Migration
1. Migration of original data (database data, program files, attachments, etc.) to the user’s purchased cloud servers or Alibaba Cloud RDS (supports single database volumes under 10GB)
Category 7: Security Services
1. Security hardening for common systems such as Linux/Windows
2. Security hardening standards for MSSQL/SQL Server database systems
3. Security hardening for common middleware (Tomcat, IIS, Apache, etc.)
4. Comprehensive basic protection, security warning response, and vulnerability remediation based on Alibaba Cloud Shield series products
5. Basic DDoS attack prevention (5G traffic), website backdoor detection, brute-force password defense, and异地 login alerts via Alibaba Cloud Shield
Category 8: Solution Provisioning
1. Analysis of website/application traffic and performance
2. Solutions based on Alibaba Cloud ECS/RDS/OSS/OCS
3. Execution of low-cost, high-availability architecture deployments
4. Alibaba Cloud architecture solutions tailored for high-traffic community forums
5. High-availability load balancing design based on Alibaba Cloud SLB
Category 9: Value-Added Services
1. Regular server health checks with provision of health reports
2. Periodic backup of important data such as site programs and databases
3. Local server backups of important configuration files, database data, programs, and images
4. Provision of off-site backup servers/cloud storage to save critical customer data, enhancing reliability
5. Monthly analysis of website operational status and optimization of related system services to ensure stable and fast operation, along with performance scaling recommendations
6. Real-time monitoring of server status and manual troubleshooting for immediate fault resolution
7. Prompt feedback and support from our customer service or engineers for any other server and system-related issues raised by customers