Professional Cloud Server Security Maintenance & Managed Services

Annual server maintenance packages offer better value, safeguarding your enterprise servers, websites, and business systems. We provide comprehensive attack prevention solutions, including trojan removal, CC attack mitigation, DDoS protection, XSS cross-site scripting defense, SQL injection prevention, anti-hotlinking, DNS hijacking protection, and more, with on-site service available.

Application Server Security Managed Service

During the service period, we provide all technical support services for contracted servers, including security protection, website runtime environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, emergency response, one-stop expansion, and other services. With rich experience and a team of security experts, we deliver professional and efficient technical support!

 

Service Content:

We provide all technical support services for contracted servers, including security protection, website runtime environment configuration, website setup, data backup (local/remote), system optimization, weekly security checks, emergency response, and more. Each user is assigned three technical staff members.

Note: This service is limited to one ECS instance with monthly PV under 100,000. For multiple instances, please purchase separately. We do not modify program code.

I. Security Protection

Provide comprehensive security protection settings to achieve high-level server security. Mainly includes:

1. System patch updates

2. System security hardening

3. Software security protection

4. Web trojan detection and cleaning

5. Website security policies

 

II. Website Runtime Environment Configuration

Configure essential web software such as Java, IIS, ASP, PHP, ASP.net, FTP, SQL Server, MySQL, PhpMyAdmin, host management systems, automatic website backups, PHP pseudo-static Rewrite, etc.; and install user-specified software.

III. Application Service Setup

Set up websites according to user requirements and configure strict security policies to prevent intrusion via trojans, black links, or tampering.

 

IV. Data Backup

1. Local Backup: Automatically back up websites, MySQL, and SQL Server locally.

2. Cloud Backup: Transfer local backup data to cloud storage.

3. Other Backups: Provide advanced backup solutions based on actual customer needs.

 

V. System Optimization

Leverage our rich experience and strong technical capabilities to comprehensively optimize the system; some server performances can be improved several times over.

 

VI. Weekly Security Checks

Every Tuesday, we arrange dedicated technical staff to check the server’s security, performance, and hardware status, notifying users via SMS, email, etc.

Additionally, we provide 7*24 performance monitoring for each server. You can view CPU, memory, IO, bandwidth, and other resource parameters via the web interface to clearly monitor server status.

 

VII. Emergency Response

Based on the contract, our normal working hours are 9:00-22:00. For other times, you can directly call our company phone. We provide emergency response services up to 7*24 to handle various sudden situations.

 

VIII. One-Stop Expansion

In addition to the above routine services, we also provide diverse expansion services, such as attack protection plans, website acceleration, system fault troubleshooting, load balancing solutions, etc.

 

Applicable Users:

Users using Linux CentOS, Debian, Ubuntu, Suse, Windows Server 2003/2008/2012

Our Advantages:

Compared to other managed service companies, our greatest advantage lies in our professional technical team. We have specialized operations personnel focusing on various Linux distributions and Windows operating system environments. Our services condense years of experience and technology from all our technical staff in the field of server operations, allowing us to handle issues more conveniently and effectively.

1. Team members have up to 12 years of security operations experience.

2. Numerous professional technical experts ensure faster problem resolution.

3. System engineers, system architects, professional operations teams, professional DBAs, and system security experts.

4. Multiple security solutions and cloud product technical services providing cloud security assurance for enterprises.

5. Chosen by hundreds of thousands of users.

6. 7*24 technical support and after-sales tracking services.

Service Hours: Weekdays 9:00—12:00, 13:00-18:00.

Business Scope: Server environment configuration, fault troubleshooting (excluding issues inherent to the program itself), database configuration changes, database permissions/accounts, data migration, program migration, database fault troubleshooting, etc.; Fee Range: Refer to our company’s pricing for service products or consult online technical support.